Delta Airlines announced Thursday that it has adopted Microsoft's Windows Phone 8 platform and the Nokia Lumia 820 as its go-to handheld device for 19,000 flight attendants. The smartphones will be used to handle a range of tasks both on the ground and in the air.
The phones are running customized software for Delta from Avanade that runs on the Microsoft Dynamics for Retail mobile point-of sale platform. Delta believes that the system, together with Wi-Fi/4G connectivity provided by AT&T, will empower its flight attendants while also improving its customers' experiences throughout the boarding, flying and deplaning processes.
The Lumia 820 is fairly compact, which makes it easy to carry around and use. It has a 4.3-inch ClearBlack display, a dual-core 1.5-GHz Snapdragon S4 processor, 1 GB of RAM, an 8-megapixel camera with Carl Zeiss optics, NFC and Nokia's suite of software.
Together with the Avanade software, the Lumia 820 should be a powerful ally for flight attendants. It can handle near real-time credit card processing for onboard purchases, including upgrades to Delta's Economy Comfort seating, as well as food and beverage purchases. Customers can choose to have e-receipts emailed to them rather than accept a paper receipt on the plane. The system promises to speed up transactions by about 10% across the board. It is compatible with regular and prepaid credit cards, and will soon be able to read digital coupons that are displayed on a customer's mobile phone. Delta said that its flight attendants will be able to pull up flight connection details for passengers, too.[via]
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